Configure it to your problem before you buy anything.
This is an emerging area. Most organisations know the harm exists but not yet what they need. The hard part is policy, not software.
Who is in the room
Harm in private messages touches every part of an organisation. Each department owns a different question, and each needs a different answer.
Legal
What are we obliged to do, and what could we be held to?Gets: an obligations register and escalation terms that hold up.People & HR
How do staff raise harm without fearing they are watched?Gets: a control staff accept, and complete reports when they choose to make them.Security & integrity
Which threats and approaches must reach us, and how fast?Gets: pre-agreed escalation and evidence packages ready to act on.IT & cyber
What runs where, and what data leaves the device?Gets: an architecture review, data-flow maps and no account handover.Risk & insurance
What does a documented control change in our exposure?Gets: a risk note to take to your broker and insurer.Finance
What does harm cost us today, and what does prevention cost?Gets: a costed business case for the board.Welfare & wellbeing
Who gets support, and how quickly?Gets: routing that puts care before process.One operating model, agreed by everyone
Most of what an organisation knows about harm is never written down. It sits with the integrity officer who has seen the approaches, the welfare lead who knows who is struggling, and the lawyer who knows what the board can be held to.
Discovery draws that knowledge out and reconciles it into one operating model: who decides, who is told, who acts, and on what evidence. Every department signs off on it, and the product is configured to it.
The software is only part of it
- Policy. Thresholds, consent and escalation written into your codes and agreements.
- Escalation design. Clear pathways from a flag to the right person, care-first.
- Education. Training for the people protected and the people who respond.
- IT and cyber integration. A security review your IT team can sign, with identity and accounts left with you. IT & cyber ›
Forward deployed, not off the shelf
Engineers embed with your team for the engagement, not an account manager. The people configuring the product are the people in your workshops, working alongside your legal, risk and insurance advisers.
It maps your safeguarding knowledge onto a detection core that is already built, so the system can act on it.
The same process we run with law enforcement
Our Dubai Police pilot runs on this basis: discovery across harms, thresholds, routing, obligations and evidence, with the force's human rights, education, law enforcement and health departments.
The process transfers. The questions and answers do not, which is why every engagement starts here.
How an engagement runs
Each step is its own decision. You only go further when the last one has earned it.
Desktop audit
A short review of how harm reaches your people today, from your intake answers and a call.
Request a briefing ›Audit & organisational plan
Your departments mapped against the harms and obligations in scope, checked against a framework built with specialist employment counsel.
A private first cohort
Around ten people, fully private, with no automatic escalation. Training and hands-on onboarding included, measured against a baseline.
Policy & escalation
Your policies built into the escalation pathways, mapped with counsel and your broker, so the board can show its obligation is met.
Twelve-month term
Quarterly reviews, threshold tuning, refresher training and a board report on what the control is doing.
Ready to get started?
Start with a free desktop audit. Nothing is deployed until you have decided what it should do.